Episerver Honors Adage for Exceeding Customer Expectations
Adage has been named the 2019 Episerver Customer Success Partner of the Year! The award recognizes Adage for its keen focus on customer success by consistently delivering on-time, on-budget and above-par experiences for its mutual customers with Episerver, the customer-centric digital experience company. Adage was recently honored at the annual Episerver Ascend conference.
An Episerver partner since 2009, Adage is the most experienced in North America with over 100 Episerver CMS and Commerce implementations. Adage collaborates with organizations to ensure shared goals are achieved and high standards of customer satisfaction are continually met.
Most recently, Adage applied deep Episerver experience to close the gap between patients and doctors for Prospect Medical Holdings (PMH), a national network of hospitals and medical groups. Adage’s strategic and technical capabilities coupled with their expertise in the Episerver Product Suite allowed PMH to quickly launch 6 hospital sites and counting. The impact of a now seamless user experience, easy-to-find content and improved brand consistency is realized in PMH’s healthcare systems covering 6 states and 20 hospitals.
Exceeding the expectations of PMH and all client-partners is what truly drives Adage. Roy Chomko, President & CEO of Adage explains, “This award means more to us than any other award we could have received. We are extremely proud of our long-term customer relationships fostered with a hyper-focus on customer success throughout the Episerver community. Everyone at Adage knows our commitment doesn’t stop with the completion of a project. We view our customers as partners with a joint mission to serve their customers online today and into the future.”
About Episerver Partner of the Year Awards
This year’s partner’s awards ceremony recognized partners in nine separate categories with common judging criteria including proof of customer success through partner expertise, platform implementation and project innovation with Episerver solutions. As Episerver Digital Customer Success Partner of the Year, Adage leveraged best-in-class design and development methodologies to deliver exceptional experiences for their customers’ customers, attaining continuity between what customers expect when they interact with brands online and what they actually get.
“As Episerver grows, so does its partner network and the competitiveness of the partner awards,” said Dom Citino, VP of worldwide partnerships at Episerver. “It’s getting more and more difficult for our teams to choose just one winner in each category which speaks to the diversity and depth of the Episerver partner network. Our focus is the customer and the experience they are able to provide their customers, and Adage shows us time and again that we share the same focus.”
Future of the Episerver and Adage Partnership
Adage and Episerver share a common goal to ensure customers, and their customers meet meaningful goals. Through a frictionless buyer journey, personalized experiences, accessibility considerations, and easy-to-find content, products or services, Adage and Episerver strive to improve the entire audience lifecycle from discovery to retention.